Heksagon Telecom Partner Management Solution
Centralize all relationships, agreements, and commercial terms in one unified platform with complete visibility from onboarding through active management and compliance tracking.
One Platform for All Partner Data
Partner information often resides in disconnected silos: emails for contacts, shared folders for agreements, spreadsheets for credit limits, and separate systems for payment history. This fragmentation delays decisions and exposes operators to risk.
Heksagon Partner Management solution provides a single source of truth for all interconnect partner relationships, helping you eliminate partner data fragmentation. Consolidate commercial agreements, technical configuration, financial status, and operational history under a single pane of glass. Track every aspect of partner interaction from initial onboarding through contract lifecycle, credit management, and performance monitoring. Prevent overexposure, ensure timely negotiations, and proactively highlight partners needing attention with unprecedented simplicity.
Heksagon Partner Management Features
Heksagon Partner Management platform transforms scattered data into centralized intelligence. Gain complete visibility across commercial, technical, and financial dimensions while streamlining compliance and risk management.
Comprehensive Partner Profiles
- Complete Partner Information: Legal entity data (registration, VAT), multi-location addresses, unlimited contacts by role (technical, commercial, finance), and operational attributes (status, VIP/blacklist flags, reliability scoring).
- Technical Integration Data: Network topology, trunk group associations, TADIG codes, IMSI ranges, pricelist templates, time zone alignment, and multi-currency support.
- Relationship Hierarchy: Define parent-child structures for corporate groups, consolidate billing, split invoices, and maintain historical ownership records.
Agreement Lifecycle Management
- Contract Repository: Centralize interconnect and roaming agreements with validity tracking, agreement types, and audit trails.
- Financial Terms: Configure currencies, billing cycles, payment terms, and credit limits with automated monitoring.
- Technical Resource Mapping: Link network resources to agreements, validate traffic against contracted services, and track capacity allocations.
Credit Control and Risk Management
- Automated Credit Monitoring: Real-time utilization tracking, balance trend analysis, and traffic controls when limits are exceeded.
- Alert Framework: Warnings at configurable thresholds (50%, 75%, 90%), stakeholder notifications, and escalation workflows.
- Payment Performance Tracking: Full invoice history, DSO calculation, dispute tracking, and partner scorecards.
How Heksagon Interconnect Partner Management Works
Heksagon Partner Management module is a crucial building block of our Comprehensive Interconnect Billing platform. It acts as a central intelligence hub, automating workflows that prevent credit risk, ensure compliance, and optimize relationships across the lifecycle.
Onboarding and Configuration Workflow
- Initial Setup: Capture legal and technical data, validate completeness, and assign unique identifiers.
- Agreement Configuration: Define contract terms, financial parameters, pricing references, and resource associations.
- Integration Activation: Enable mediation, billing, credit control, and reporting flows automatically.
Ongoing Management and Intelligence
- Compliance Workflows: Alerts for contract expiry, credit thresholds, traffic validation, and payment delays.
- Performance Analytics: Monitor traffic trends, financial health, quality metrics, and SLA adherence.
- Relationship Optimization: Identify partners for credit adjustments, QoS discussions, rate renegotiation, or termination.
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Frequently Asked Questions
Is role-based access supported?
Absolutely. Role-based access controls define what each user type can view and modify. Commercial managers might access all partner data including pricing and margins, finance users see credit and payment information, technical teams view topology and quality data, while executives get aggregated performance dashboards.
How does centralized partner management reduce financial risk?
Real-time credit monitoring tracks utilization against configured limits, while automated alerts and traffic controls prevent overexposure. This functionality works seamlessly with our Credit Control and Risk Management capabilities, ensuring proactive mitigation of financial risk across all interconnect operations.
Can partner data integrate with CRM or ERP systems?
Yes. Our platform supports APIs, database links, and scheduled file transfers for smooth synchronization with external systems. Combined with Smart Mediation, this integration ensures accurate data flow from network to billing, reducing manual intervention and operational overhead.
Does it handle complex corporate hierarchies?
Absolutely. Parent-child structures enable consolidated or split billing, shared credit pools, and full visibility across subsidiaries. When paired with Dispute and Settlement Management, you gain complete control over group-level settlements and dispute resolution workflows.
What happens when agreements expire?
Configurable alerts (90/60/30 days) trigger renewal workflows well before expiration. If agreements lapse, the system can automate traffic suspension and generate final settlements through our Billing Process module, ensuring compliance and uninterrupted governance.
How does performance tracking identify issues?
Built-in analytics monitor traffic trends, payment behavior, dispute frequency, and SLA compliance, highlighting partners that require intervention. For deeper insights, our Commercial Telecom Analytics module provides advanced dashboards and KPIs for strategic decision-making.
Let's Get in Touch!
Interested in our Partner Management solution? Fill out the form and our solution experts will contact you in two business days!