Heksagon Subscription Assurance Solution
Ensure end-to-end integrity across the subscription lifecycle. Maximize monetization, prevent revenue leakage, and deliver a flawless customer experience.
Protect Subscription Revenue Across the Entire Lifecycle
In today’s telecom landscape, subscription-based services, from data bundles to premium content, drive significant revenue streams. Yet, errors in activation, provisioning, or billing can silently erode margins and damage customer trust.
Heksagon Subscription Assurance provides continuous monitoring and validation of subscription events. By doing so, it helps you make sure that every activation, renewal, and termination aligns with your business rules and billing logic.
Heksagon Subscription Assurance Features
Built for high-volume, multi-service environments, Heksagon combines real-time validation, business logic enforcement, and advanced analytics to safeguard subscription revenues.
Lifecycle Event Validation
- Monitors activation, renewal, suspension, and termination events across prepaid and postpaid platforms.
- Verifies correct application of service entitlements and charging parameters.
- Detects missing or duplicate events that impact billing accuracy.
Business Logic Enforcement
- Applies configurable rules for subscription eligibility, promotional offers, and trial periods.
- Validates compliance with tariff plans and service bundles.
- Flags inconsistencies in rating and discount application.
Automated Discrepancy Detection
- Identifies gaps between provisioning systems and billing platforms.
- Detects failed activations or incomplete renewals before they affect revenue.
- Provides severity-based alerts for immediate resolution.
Analytics & Reporting
- Dashboards for subscription performance and revenue impact.
- Trend analysis for churn, activation success rates, and promotional compliance.
- Audit-ready reports for regulatory and internal governance.
How Heksagon Subscription Assurance Works
Heksagon operates as a real-time assurance layer between subscription management systems, provisioning platforms, and billing engines, validating every event and enforcing business logic.
Real-Time Lifecycle Monitoring
Our platform continuously tracks subscription events across prepaid and postpaid environments, ensuring that activations, renewals, and terminations occur as intended. This proactive monitoring prevents silent failures that often go unnoticed until billing disputes arise.
Cross-System Consistency Checks
Subscription data flows through multiple systems: CRM, charging engines, and provisioning platforms. Heksagon validates consistency across these touchpoints, detecting discrepancies such as:
- Activation recorded in CRM but missing in billing.
- Renewal processed without updated entitlements.
- Termination not reflected in charging systems, causing overbilling.
Business Rule Enforcement for Complex Offers
Whether you’re launching promotional bundles, trial periods, or loyalty programs, our solution applies configurable business logic to verify:
- Correct application of discounts and promotional conditions.
- Compliance with tariff plans and service eligibility.
- Accurate rating for multi-service and converged offers.
Revenue Impact Analytics
- Identify patterns in failed activations or incomplete renewals.
- Measure the financial impact of discrepancies on ARPU.
- Optimize offer design by analyzing churn and subscription success rates.
Automated Resolution Workflow
When anomalies occur, speed matters. Heksagon triggers severity-based alerts and integrates with ticketing systems for structured resolution. Escalation workflows ensure critical issues, such as high-value enterprise subscriptions, are prioritized for immediate action.
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Frequently Asked Questions
What types of subscriptions does Heksagon validate?
The solution validates all subscription-based services, including voice/data bundles, premium content, OTT services, and enterprise plans.
How does Heksagon Subscription Assurance prevent revenue leakage?
By monitoring every lifecycle event and enforcing business logic, the solution detects failed activations, incorrect renewals, and rating errors before they impact billing.
Can it handle promotional offers and trial periods?
Yes. Configurable rules validate compliance with promotional conditions and ensure correct discount application.
Is it compatible with existing OSS/BSS systems?
Yes. Heksagon integrates seamlessly with CRM, charging, and provisioning platforms via secure APIs and DB links.
How are discrepancies resolved?
Through automated alerts, escalation workflows, and drill-down dashboards for root cause analysis.
Does it support multi-vendor environments?
Yes. Our flexible integration framework and format-agnostic processing ensure compatibility across heterogeneous systems.
Let's Get in Touch
Interested in our Subscription Assurance solution? Fill out the form and our solution experts will contact you in two business days!