Heksagon Interconnect Commitment Management Solution
Overcome spreadsheet tracking and missed volume targets. Automate commitment fulfillment, optimize bilateral deals, and turn contractual obligations into strategic routing advantages.
Track Agreements in Real-Time. Never Miss a Margin Opportunity Again.
Manually tracking volume commitments across dozens or hundreds of carrier agreements is complex and prone to errors. Calculating fulfillment rates, monitoring tiered pricing triggers, and adjusting routing to meet targets requires constant spreadsheet updates and traffic analysis. When you miss a commitment threshold, you face penalties. When you exceed volumes unnecessarily, you lose margin opportunities with alternative carriers.
Heksagon eliminates this complexity entirely. Our Commitment Management solution tracks all volume agreements in real time, automatically monitors fulfillment progress against targets, and integrates directly with routing optimization to prioritize traffic toward under-fulfilled commitments. When bilateral deals require balanced traffic exchange, the system calculates trade positions continuously and alerts you to imbalances before they trigger penalties.
Heksagon Commitment Management Features
Commitment Management transforms volume agreement tracking from reactive spreadsheet monitoring into proactive automated fulfillment optimization, enabling you to meet contractual obligations while maintaining optimal margin through intelligent traffic steering and real-time progress visibility.
Comprehensive Agreement Tracking
- Flexible Commitment Types: Define commitments as fixed volumes (minutes or financial value), tiered pricing structures (rates that decrease as volume thresholds are met), or bilateral swap deals (balanced traffic exchange between partners).
- Multi-Dimensional Structuring: Configure commitments by destination groups (commitment buckets), time periods, traffic direction, and partner chains.
- Incremental Pricing: Set differential rates that apply after commitment fulfillment, automatically trigger rate changes when thresholds are crossed, and define whether incremental traffic counts toward next tier or uses standard pricing.
Real-Time Fulfillment Intelligence
- Continuous Progress Monitoring: Track actual volume against committed targets in real time, calculate fulfillment percentages automatically, and project completion based on current traffic patterns to identify under-delivery risks early.
- Priority-Based Routing Integration: Automatically adjust routing priorities to steer traffic toward under-fulfilled commitments, balance multiple active commitments simultaneously, and optimize fulfillment timing using "shortest time" or "equal distribution" strategies.
- Bilateral Deal Management: Monitor trade balance continuously in bilateral swaps, calculate margin impacts of unbalanced traffic, and receive alerts when traffic imbalances approach penalty thresholds or require commercial renegotiation.
Strategic Planning and Compliance
- Fulfillment Prediction Analytics: Generate forward-looking projections showing expected completion dates, identify commitments at risk of under- or over-delivery, and simulate routing scenarios to optimize fulfillment across multiple concurrent agreements.
- Threshold Alert System: Configure alerts for commitment milestones (25%, 50%, 75%, 100% fulfillment), receive notifications when fulfillment deviates significantly from planned trajectory, and trigger automatic routing adjustments when intervention is needed.
- Audit and Reporting: Maintain complete commitment history with all modifications tracked, generate reconciliation reports comparing contracted vs. delivered volumes, and export documentation for partner invoicing and dispute resolution.
How Heksagon Interconnect Commitment Management Works
Commitment Management operates as the contractual intelligence layer connecting commercial agreements with routing execution. The platform continuously analyzes traffic flow against commitment targets and dynamically influences routing decisions to optimize fulfillment while protecting margin.
Configuration and Tracking Workflow
Commitment tracking begins with comprehensive agreement definition and continues with automated real-time monitoring throughout the contract lifecycle.
- Agreement Setup: Define commitment parameters including partner selection (one or multiple carriers for fulfillment), destination scope (specific countries, destination groups, or full routing table), volume targets (minutes or currency value with start/end dates), and pricing structure (commitment rate, margin calculation, incremental rates post-fulfillment).
- Real-Time Calculation: The system ingests traffic data continuously from mediation, matches calls against active commitments by destination and partner, aggregates volumes across commitment periods, and calculates fulfillment percentage, remaining volume, and projected completion date.
- Fulfillment Strategy Execution: Configured strategies automatically adjust routing: "Shortest time" prioritizes the commitment carrier aggressively until fulfillment completes, "Equal distribution" spreads traffic evenly across the validity period to avoid early completion, and "Manual control" allows user oversight of routing priority adjustments.
Integration and Optimization
After configuration, the system ensures seamless coordination with routing and billing while providing actionable intelligence for commercial decisions.
- Routing Optimization Integration: Commitment priorities feed directly into Least Cost Routing algorithms, automatically boosting carrier ranking for under-fulfilled commitments, lowering priority for over-fulfilled agreements, and balancing multiple concurrent commitments using weighted priority scoring.
- Billing System Coordination: Commitment pricing automatically applies in Interconnect Billing when thresholds are met, incremental rates activate post-fulfillment, and volume tracking reconciles against partner invoices to validate billing accuracy.
- Analytics and Forecasting: Real-time dashboards in Commercial Analytics display fulfillment status across all active commitments, trend analysis predicts completion dates and identifies risk commitments, and "what-if" scenarios model routing changes to optimize multi-commitment fulfillment simultaneously.
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Frequently Asked Questions
How does the system handle multiple overlapping commitments with the same carrier?
The platform tracks all concurrent commitments independently and calculates combined fulfillment requirements. When multiple agreements cover the same destinations, the system aggregates traffic against all applicable commitments simultaneously, applies the most favorable pricing tier reached, and provides visibility into which specific agreement benefits most from current traffic patterns.
Can commitments automatically adjust routing priorities based on fulfillment status?
Yes. When integrated with our Least Cost Routing, the system dynamically adjusts carrier ranking based on commitment urgency. Carriers with under-fulfilled commitments approaching deadline receive priority boosts, while over-fulfilled commitments reduce carrier ranking to preserve margin. This automation ensures fulfillment without constant manual routing intervention.
What happens when a commitment period ends with under-delivery?
The system flags incomplete commitments before period expiration, generates detailed shortfall reports showing missed volume by destination, calculates potential penalty exposure based on agreement terms, and archives all commitment data for dispute resolution or commercial renegotiation with the partner.
How does bilateral deal management ensure balanced traffic exchange?
For swap agreements, the system tracks inbound and outbound volumes simultaneously, calculates the traffic balance in real time (showing which party is ahead/behind), projects balance trajectory based on current patterns, and triggers alerts when imbalance exceeds configured thresholds. Routing can automatically compensate by deprioritizing the over-delivering direction.
How does the system handle tiered commitments with multiple volume thresholds?
Tiered agreements are configured with multiple volume ranges, each with associated pricing. As traffic accumulates and crosses tier thresholds, the system automatically switches to the new rate tier, applies either "incremental" (new rate only on additional traffic) or "retroactive" (new rate applies to all traffic) calculation methods per agreement terms, and tracks tier progression for fulfillment forecasting.
Can the solution manage commitments in multiple currencies?
Yes. Commitments can be defined in any currency, with automatic conversion to routing and billing currencies using configured exchange rates. This ensures accurate volume tracking and margin calculation regardless of contract currency, particularly important for international wholesale agreements.
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