Heksagon Dispute and Settlement Management
Stop spending weeks on manual reconciliation and unresolved billing disputes. Automate CDR-level comparison, accelerate resolution cycles, and maintain transparent audit trails that partners trust.
Automate Dispute Resolution. Streamline Settlements.
Manually reconciling partner invoices against internal traffic records is time-consuming and error-prone. When a carrier's invoice differs from your internal calculations, resolving the discrepancy requires extracting CDRs, comparing destination-by-destination totals, identifying missing or mismatched calls, and exchanging evidence files. This often stretches into weeks per dispute, straining partner relationships and delaying payments.
Heksagon eliminates this friction. Our Dispute and Settlement Management solution automatically compares partner invoices against internal traffic data at CDR level, identifies discrepancies instantly with configurable thresholds, and provides complete audit trails showing exactly which calls differ and why. When disputes arise, the system generates comparison reports and evidence files within minutes, reducing resolution time from weeks to days while maintaining full transparency that satisfies both parties.
Heksagon Dispute and Settlement Management Features
Dispute and Settlement Management transforms billing reconciliation from reactive manual investigation into proactive automated validation, enabling you to identify and resolve discrepancies before they escalate while maintaining audit-ready documentation that accelerates partner settlements and strengthens commercial relationships.
Automated Reconciliation Intelligence
Automate reconciliation across summary, destination, and individual Call Detail Record (CDR) levels. Configure dispute triggers using flexible percentage, absolute value, or zero-tolerance thresholds. Validate charges against partner invoices using multiple data sources (internal rating, mediation, and third-party feeds).
Efficient Dispute & Settlement
Automatically analyze, categorize, and prioritize all discrepancies (missing calls, rate, duration issues) by financial impact to streamline resolution. Generate clear, auditable evidence reports tailored to partner requirements (Excel, CSV). Utilize collaborative workflow tools to track status, manage communication, and calculate settlement adjustments instantly.
Proactive Prevention & Compliance
Validate traffic and billing data before invoices are finalized to correct errors proactively and prevent disputes causing revenue leakage. Identify systematic issues using historical trend analysis and partner scorecards. Maintain complete, regulatory-compliant audit trails and documentation for every transaction and dispute resolution.
How Heksagon Dispute and Settlement Management Works
Dispute and Settlement Management operates as the financial accuracy validation layer, continuously comparing partner billing data against internal traffic records and orchestrating efficient resolution when discrepancies are detected.
Reconciliation & Automated Detection
Disputes are identified the moment partner invoices arrive, using continuous, automated comparison against internal data.
- Data Ingestion: Imports and normalizes invoices from any format (Excel, CSV, structured feeds, API), automatically aligning partner destinations and converting currencies for accurate comparison.
- Intelligent Matching: The engine compares incoming charges against your rated traffic data (at summary, destination, or call level) and immediately calculates the financial variance.
- Instant Case Creation: If the variance exceeds your set threshold, a dispute case is automatically generated, prioritized by financial impact, and instantly routed to the correct investigator for immediate action.
Streamlined Investigation & Evidence
Accelerate resolution by equipping your team with powerful tools for evidence generation and partner collaboration.
- Drill-Down Analysis: Quickly investigate flagged cases using side-by-side comparison views. Drill down to the individual call (CDR) level to pinpoint exact discrepancies (rate, duration, missing calls).
- One-Click Evidence: Generate and export detailed evidence reports (e.g., call details, aggregated summaries) formatted precisely to your partner's required specifications.
- Centralized Communication: Maintain a complete, auditable log of all partner correspondence, evidence exchange, and counterproposals, with workflow-based tracking of actions and partner communication.
Didn't Find What You Were Looking For?
Frequently Asked Questions
How quickly can Heksagon identify billing discrepancies after receiving partner invoices?
Immediately upon import. The system compares the partner invoice against your internal traffic data within minutes of ingestion. Discrepancy alerts and dispute cases are generated instantly when configured thresholds are exceeded.
What level of detail is available when investigating disputes?
Complete drill-down, from invoice totals to individual calls. Start at the total variance, drill to destination/prefix differences, and access the Call Detail Record (CDR) level to pinpoint exact missing, duplicated, or misrated calls.
How does automated reconciliation reduce dispute resolution time?
By eliminating manual analysis. The system automatically gathers CDRs, performs all comparisons in minutes (instead of hours of manual work), and generates ready-to-send evidence reports, typically reducing resolution time from weeks to just a few days.
What prevents disputes from recurring with the same partner?
Our software analyzes root causes. It tracks recurring patterns like consistent rate mismatches or missing traffic to identify the systematic issues causing disputes. This allows you to proactively fix the underlying problem, not just the symptom.
Can reconciliation thresholds vary by partner or traffic type?
Yes, thresholds are fully configurable. Apply strict thresholds (e.g., 1% variance) for high-value strategic partners, or use looser thresholds (5-10%) for smaller carriers. Zero-tolerance matching is also available for critical agreements.
What audit trail capabilities exist for regulatory compliance?
Complete audit trail of all actions for compliance are available. The system logs every step: data import, comparison, case creation, and final settlement. This comprehensive audit trail ensures compliance with regulatory retention requirements and supports any necessary legal or external audits.
Let's Get in Touch!
Interested in our Dispute & Settlement Management module? Fill out the form and our solution experts will contact you in two business days!