Heksagon Telecom Revenue Assurance Software
Provide a comprehensive defense against revenue loss through intelligent automation, near-real-time reconciliation, and proactive quality monitoring across services.
The Cornerstone of Modern Revenue Protection
In today's complex telecommunications landscape, revenue leakage poses a critical threat to operator profitability. In fact, telecom operators can lose up to 15% of their total annual revenue to billing errors, network failures, provisioning mistakes, and service delivery gaps annually.
Heksagon delivers an integrated revenue assurance system designed to protect every revenue stream across your telecommunications infrastructure. Our modular architecture allows you to deploy targeted solutions for specific challenges while maintaining the flexibility to evolve services together with your business.
Service Data Assurance
Enable end-to-end service usage data validation for a complete and accurate revenue capture from every billable event.
Active Revenue Assurance
Automatically detect mismatches, duplications, and missing records with our near-real-time reconciliation engine.
Interconnect Assurance
Verify interconnect traffic and wholesale settlements. Identify cross-service discrepancies in volumes, pricing, routing, and quality.
Subscription Assurance
Validate subscriber data to prevent misaligned commercial offers, technical implementations, and tariff plan migrations.
Benefits of Heksagon Revenue and Service Assurance
Heksagon's Revenue Assurance solution helps you maximize profitability through instant detection and directed troubleshooting, delivering measurable impact across your revenue chain. Shift from traditional revenue assurance to active intelligence and gain real-time visibility into risks surrounding operations, revenue, and margins.
Intelligent Automation & Usability
Streamline revenue assurance with an intuitive drag-and-drop scenario builder. Eliminate the need for coding, reduce time-to-value and gain comprehensive operational visibility.
Real-Time Detection & Analytics
Near-instantly Identify discrepancies before revenue loss, expose issues at the system, element or record level, and highlight emerging risks across services.
Comprehensive Multi-Source Coverage
Correlate data from switches, mediation, billing, TAP/NRTRDE, SGSN/GGSN, prepaid systems, and partner sources using flexible dual-stream and multi-stream matching.
Precision Control & Proactive Oversight
Dramatically reduce false positives and enable informed decision-making. Gain a single-pane-of-glass overview of scenarios, dashboards, reporting, and monitoring.
Use Cases: End-to-End Revenue Assurance for Modern Telecom Networks
| Use Case | Benefit |
| Revenue Leakage Prevention Across All Services | Detect and eliminate discrepancies in voice, SMS, data, and roaming transactions before they impact margins. Critical for operators managing high-volume traffic and complex service portfolios. |
| Unified Data Integration for Multi-Vendor Environments | Consolidate records from diverse network elements, billing systems, and partner platforms into a single source of truth. Ideal for operators running heterogeneous infrastructures and multiple OSS/BSS stacks. |
| High-Precision Reconciliation for Roaming & Interconnect | Validate TAP and NRTRDE files against internal CDR streams with configurable tolerance thresholds. Ensure accurate settlement and compliance in international roaming and interconnect agreements. |
| Dynamic Scenario Management for Rapid Market Changes | Deploy assurance workflows that adapt to new services (VoLTE, 5G, IoT) and evolving tariff models. Empower your teams to maintain control during fast-paced service launches. |
| Automated Case Handling for Operational Efficiency | Streamline issue resolution with intelligent case generation, prioritization, and integration into existing ticketing systems, reducing manual workload for revenue assurance teams. |
| Actionable Analytics for Strategic Decision-Making | Leverage OLAP-driven dashboards and root cause analysis to identify leakage patterns and optimize monetization strategies. Supporting CFO and CTO objectives for profitability and growth. |
| Proactive Alerts & Regulatory Compliance | Monitor KPIs with real-time thresholds and multi-channel notifications, backed by full audit trails. Meet regulatory obligations and SLA commitments. |
Frequently Asked Questions
What types of revenue leakage does Heksagon Revenue Assurance platform detect?
Our solution identifies billing system failures, mediation errors, rating mistakes, provisioning discrepancies, interconnect settlement errors, roaming data inconsistencies (TAP/NRTRDE), fraud, network delivery failures, and configuration misalignments.
How does near-real-time reconciliation work?
The reconciliation process matches CDRs/xDRs from different data sources based on user-selected parameters defined in revenue assurance scenarios. Processing occurs continuously with configurable refresh periods (typically 5-15 minutes) allowing correlation of time-shifted records while maintaining near-real-time detection capabilities.
Can users create reconciliation scenarios without technical expertise?
Absolutely. Our intuitive drag-and-drop visual scenario designer enables business analysts to create complex reconciliation workflows without coding knowledge. Users simply select data sources, define filtering criteria using point-and-click interfaces, configure correlation parameters, set thresholds, and specify notification preferences through graphical web-based tools.
What is Root Cause Analysis and why is it important?
It provides dimensional drill-down capabilities that trace discrepancies from high-level summary metrics through intermediate aggregations all the way to specific network elements, time periods, configuration parameters, or individual CDR records. Rather than simply identifying that revenue leakage exists, RCA pinpoints the exact technical or process failure causing the problem enabling targeted remediation.
Is the solution suitable for operators with legacy infrastructure?
Yes. Our flexible integration framework supports various network equipment and IT systems through multiple interface mechanisms including FTP/SFTP file transfer, SSH, database connections (db-link), and SOAP/XML API integrations. We've successfully deployed alongside 20+ year-old switches and billing systems while simultaneously supporting modern virtualized environments, cloud architectures, and 5G core networks.
How does the solution handle false positives and operational overhead?
Our configurable tolerance thresholds, intelligent filtering with include/exclude modes, and context-aware matching logic dramatically reduce false positives compared to rigid reconciliation rules. The platform learns from user feedback, continuously improving detection accuracy.
Let's get in touch!
Interested in our Revenue and Service Assurance solutions? Fill out the form and our solution experts will contact you in two business days!